Cookies

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Cookies are also stored by Europa Analytics, the corporate service which measures the effectiveness and efficiency of the European Commission’s websites on EUROPA.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Do we use other cookies?

Some of our pages or subsites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Google Analytics

_ga (2 years)

_gid (24 hours)

These cookies are first party, persistent cookies, which are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. We use the information to track user behaviour and to help us improve our website.

_ga and _gid cookies are used to differentiate you from other users of our websites, which will help us to provide you with a better experience when you browse our websites and allow us to improve our websites.

Although these cookies do not contain any personal information about you specifically, if you choose to fill out any form on our website or decide to login, then we will link your personal information (including but not limited to what operating system you are using, IP address, cookie information, a timestamp of  when the cookie was first placed on your device, and clickstream information) to the browsing information associated with these cookies on your browser.

Read Google’s overview of privacy and safeguarding data

_gat_UA-111267861-2 (1 minute)

Regarding _gat_UA-XXXXXXXX-X, this is a first party, persistent cookie which does not store any user information. It is just used to limit the number of requests being made to the service doubleclick.net – a service for displaying advertisements on websites made by Google.

The exact cookie identification varies according to the website.

 

Clicky

There are up to ten (10) unique « first party » cookies and one (1) « third party » cookie that Clicky will install on a web browser when you view a site with the tracking code (« Code ») installed.

« First party » cookies are created by the Code and hence are tied to the web site domain. « Third party » cookies are set via HTTP headers by Clicky tracking servers and are tied to Clicky tracking domain(s).

Most cookies can be disabled, as explained at the bottom of this section.

Note: « [site_id] » below represents the unique numeric ID that every registered site is assigned on Clicky. It will always be a number, such as « 123 ».

Cookies can be disabled by the following the instructions at http://clicky.com/help/custom#cookies_disable.

Please note: There are two exceptions to disabling cookies, both related to saving Clicky resources. The « unpoco » cookie will always be set for non-premium sites to minimize requests to Clicky servers, and the « no_tracky » cookie will always be set for disabled sites who leave the code installed, and for some types of visitor filters, as mentioned above. These are essentially session cookies (they expire after 1 hour). Most countries that have strict cookie laws do allow session cookies as long as they are not used to track visitor activity (which is exactly the point of these cookies, to send either less data or no data to our servers).

Hotjar

When someone visits hotjar.com, standard internet log information and details of visitor behaviour patterns are collected. This is done to find out things such as the number of visitors to the various parts of the site. This information is collected in a way which does not personally identify anyone.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies set by the Hotjar script:

Name Description Duration
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once you interact with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls Hotjar cookie. This cookie is set once you complete a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls Hotjar cookie. This cookie is set once you minimize a Feedback Poll widget. It is used to ensure that the widget stays minimizes when you navigate through your site. 365 days
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once you submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once you minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when you navigate through your site. 365 days
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether you areincluded in the sample which is used to generate funnels. 365 days

Visual Optimizer

VWO uses cookies to run tests and to track user information. The cookies keep track of the variation you have viewed and help to serve you with the same variation; track goals you have completed; and determine whether you are part of a test.

VWO uses the following cookies to track users and test information:

Maxmind ip localisation

The Services use « cookies » and similar technologies, including HTML5 local storage. A cookie is a file stored on your device that may be used to identify you as a unique user by storing certain personal preferences and user data. MaxMind uses cookies and other technologies to identify your device, identify authorized users of the MaxMind Account Portal, track affiliate referrals, complete online purchases through MaxMind’s shopping carts, and similar Services monitoring activities.

MaxMind may also use web beacons, small graphic images or other web programming code (also known as « 1×1 GIFs » or « clear GIFs »), which may be included in our web pages and e-mail messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Services, to monitor how users navigate the Services, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.

MaxMind may also use embedded scripts in connection with the provision of its Services. « Embedded scripts » are programming code designed to collect information about your interactions with a website, such as the links you click on, and may assist us in providing information used to provide the Services. The code is temporarily downloaded onto your device from the MaxMind web server, our customer’s web server, or a third party service provider, is active only while you are connected to the website containing the embedded script, and is deactivated or deleted thereafter.

Piwik

_pk_id (2 years)

_pk_ses (24h)

Matomo.org uses cookies to help Matomo.org identify and track visitors, their usage of Matomo.org websites, and their website access preferences. Matomo.org visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Matomo.org’s websites, with the drawback that certain features of Matomo.org’s websites may not function properly without the aid of cookies.

A/B Tasty

The AB Tasty solution requires 2 cookies to be placed in the browser of users subjected to tests.

ABTasty

This cookie sends all test data (visitorID, test and variant IDs, timestamps).
It has a lifespan of 13 months.

ABTastySession

This cookie allows us to identify a unique session. It allows us to determine that a new session has begun for a given user. It lasts for the length of the session.

The solution includes the possibility of modifying cookies’ length of validity. For this, go to Advanced settings, then go to Cookies.

If you do not wish to participate in tests, they can opt-out by adding the “#abtastyoptout=1” parameter at the end of the URL of the site in question.

For example:
http://www.abtasty.com/#abtastyoptout=1

Using this parameter creates a cookie in the browser in order to store the opt-out information.
Other than cookies, the AB Tasty tag stores the list of URLs visited locally in the browser via LocalStorage and SessionStorage. This storage allows us to perform complex visitor segmentation.

For AB Tasty, using cookies ensures that the solution can function correctly and guarantees that the tests carried out are reliable by recognising you as a unique visitor each time they visit (remembers that it is the same visitor without actually knowing who it is). In particular, the cookies log which version of the test you are using, with the sole purpose of being able to direct you back to the same version during future visits. This system allows us to avoid causing behavioural differences and consequently lead to misleading results. Under no circumstances do these cookies store any information that identifies visitors.

All the results obtained are compiled and remain fully anonymous. The results focus on user browsing and behaviour: number of visitors, visits, numbers of pages viewed and other information required to measure the performance of each webpage version during a test. They are used to improve the ergonomics and content of the sites visited. The AB Tasty solution uses « first party » cookies, i.e. they are set by the URL of the website using the AB Tasty service.

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